Notifications and Alerts

Question

I want to send a notification/alert to respective approvers in two different scenarios:

a) notification/alert to the approver indicating that the request created is going to expire after 2 days and needs his attention to review and approve the request.

b) notification/alert to the approver indicating  that the deadline to approve a certain request has been past due.

Fabian Lim · Answer

Hi @iftekhar sayyed

Also take a look at this tutorial for assistance: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508

Regards

Gaurav_0av1h6 · Answer

Hello @iftekhar sayyed

Automation is one of the latest native features available with all Jira cloud offerings. Below are the steps to reach out to the Automation tab. Please keep in mind that this would require Project Admin access, for setting up the automation rules.

* Navigate to Project Settings
* From the left-hand panel, click on Automation

On this screen, you can create automation rules for sending notifications. Some sample notification rules are documented here.

KIndly lt me know if you need further help on this.

iftekhar sayyed · Answer

Hi @Gaurav ,

Thanks for providing that info, however I need to do this task using Jira Service Management. If this can be achieved using Jira I am good with it.

Would you mind guiding me a out how to set up the automation with a below scenario:

a) A request/task has been created in the system and has been assigned to a approver for review and approve. for e.g the task was created on 12/20 and this needs to be  approved by 12/25.

There are 2 scenarios in which the notification needs to go to the approver:

1) The current date is 12/23 and the request has yet not been approved. So there will be

notification send to the approver 2 days ahead intimating him about the pending

approval task.

2) The date is pass due and current date is 12/26 and the request has not been approved yet, A notification is send to the approver about this past due approval request.

I would really appreciate your help and support on getting this task completed.

Thanks,