mail rule

Question

Good afternoon

Could you tell me how I can create an automation rule ...

I need that the emails that arrive to jira have a person in charge
So I need to create a rule to put that person in charge.

Thanks

Jack Brickey · Answer

It sounds like you simply want to assign issues to your team in a load balanced manner? Assuming so consider this…

* trigger - issue created
* action - Assign issue and select Assign to a member of a list or group. From there you will be then offered choice of Load Balanced, Round-robin and Random.

Note you can use a group to define the team to load balance.

Fabian Lim · Answer

Hi @Juan Carlos Cardenas Padilla

Create a new rule that sends an email when it's assigned.  The first rule will run and then call the one I just mentioned.

To lean how to send customized email go here: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508

Regards

Juan Carlos Cardenas Padilla · Answer

I need something like this:

automation - rules - create rule

Incident created +? + assign issue (load balanced)

What would be the condition (Question sign) and how is it created so that these emails are assigned to that balanced load ?

Thanks