We have granted access to Jira Portal to a customer saved under an Organization.
When issue is raised by this customer account the Organization field on Jira Service Desk remais empty.
Could you please assist?
Hi @Maristella Botsi
Are those customers who are raising the tickets from the portal selecting that organization on the request creation screen ? Also check if they are mapped to the Organization in Customer option(I hope they are already there )
Like this .
Regards,
Vishwas
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