Jira should increase nginx timeout

Question

Hi I am facing 504 server timeout issue from jira server I am using 3LO authentications.

https://api.atlassian.com/ex/jira/<id>//rest/api/ Issue are facing getting large create metadata and can't upload 15MB files. We are in Cloud network AWS and Azure have similar issue facing both cloud. It works if I migrate into AWS Singapore region. means Issue form Jira side. the all users can't migrate thair region.

Jira should fix the issue.

Heather Ronnebeck · Answer

How would one change these values?

Kamlesh Delat · Answer

Who can change jira nginx config?

Pramodh M · Answer

Increase the property

client_max_body_size to 100M;

proxy_read_timeout 300s;

If you have a Load balancer configured to access the UI, please check the configuration as well to increase the timeout in the Load balancer

Article here on the same

https://community.atlassian.com/t5/Jira-articles/Knowledge-Nuggets-Reverse-proxy-timeouts/ba-p/743330

Thanks,
Pramodh