How can we configure custom emails for service requests or incoming mail handler in Jira &JSM Cloud?

Question

Hello there,

We are evaluating the Jira & JSM cloud products, we would like to know, is this possible to configure the custom email (services@abcd.com) for the email requests and incoming handler ?

Regards,

Sami Ahmed Shaik.

Vishwas · Accepted Answer

Hi @Sami Ahmed Shaik

In JSM yes it's possible to configure custom email in the channel please refer to this link https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/.

JSM allows 3 options Google, Microsoft and Other option.

In Jira we can configure incoming mail handlers with custom email. Link https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Regards,

Vishwas