Automation rule not triggered when transitioning to discarded

Question

I have an automation rule which triggers on several transitions like so:

This works perfectly for all transitions besides when the issue is transitioned to Discarded. As far as I can see no other automations are in play.

Any ideas what is going wrong?

Bill Sheboy · Answer

Hi @Nils Kunze

Adding to the ideas John suggested...

Do you have a custom workflow, perhaps related to the status Discarded?  If so, there is an open defect that when you have a custom event on a transition, the Issue Transition trigger does not fire.  The work-around is to remove the custom event.

Kind regards,
Bill

John Funk · Answer

Maybe create a copy of the rule and clear out all of the other statuses except Discarded and try the rule for a single project that you are using.

Then change that to multiple projects or global and see if it still works.

Nils Kunze · Answer

There shouldn't be any other rules firing before this one. I did test it with the box enabled nonetheless and the result is the same: The transition to Discarded does not show up (not even in the audit log). Transitioning the same ticket back to New & Backlog does successfully trigger the automation as expected.