Replying to a ticket notification creates a new ticket

Denys Parkhomenko_8wmw1g

Hello, I have a following issue:

If someone creates ticket and I reply to a ticket notification email from my account (with the issue.key in the subject), Jira will create a new ticket(issue.key+1). 

Then, If I reply in email to this new ticket(issue.key+1), my reply will be added as comment to the ticket.

 

How can I make it to always add comments instead of creating new issues?

Thanks

Denys Parkhomenko_8wmw1g

I've found answer here, please close the ticket, thanks  

https://confluence.atlassian.com/jirakb/replies-to-jira-service-desk-tickets-result-in-duplicate-tickets-964967584.html