Can we have some plugin which should call specific users when high severity ticket raised

badana.teja

In our organization, we use get high severity tickets when some thing went wrong, during that time we have implemented emails/SMS but those features are much enough, so we are looking to give a call to the relevant users when some high severity ticket raised. Please help if there is a better plugin or solution for this requirement.

Ignacio Pulgar

Hi @badana.teja ,

You may create an Automation Rule with a trigger of type Field Value Changed:

Then, check that the issue has Severity = High through a Issue Fields Condition:

Finally, you can set an action of type Send web request as explained on this awesome article targeting a phone service provider's REST API.

Hope it helps.