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Automation to Slack the owner of the issue

yuliia.soury

Hi everyone!

I am trying to make an automation to slack the owner of the task when the issue is transitioned to a specific status (Under Review), but I can't seem to find a way to slack a jql request (owner of the issue). It seems like the choice is only to send a message to a channel or a specific person.

Does anyone know a solution for this?

Thank you!

Accepted answers

Daniel Eads

Hi @yuliia.soury ,

To make the messages switch from "a specific user" to the dynamic assignee, you will need to use an entity property as Bill mentioned, and call that as a smart value in the automation action.

The Community article "Mention someone directly in Slack via Jira Automation" describes how this works and provides a script you can use to sync the slack IDs with Jira user entity properties.

Cheers,
Daniel

All comments

Bill Sheboy

Hi @yuliia.soury

Please take a look at this article which describes sending to a specific user: https://support.atlassian.com/jira-software-cloud/docs/use-automation-with-slack/

Note that you will need the user's Slack id. Other posts have suggested capturing those and storing them in entity properties in Jira for use with Slack.

Kind regards,
Bill

Daniel Eads

Hi @yuliia.soury ,

To make the messages switch from "a specific user" to the dynamic assignee, you will need to use an entity property as Bill mentioned, and call that as a smart value in the automation action.

The Community article "Mention someone directly in Slack via Jira Automation" describes how this works and provides a script you can use to sync the slack IDs with Jira user entity properties.

Cheers,
Daniel

yuliia.soury

Thank you @Daniel Eads

yuliia.soury

Thank you!

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