Migration to cloud - Group merging - Same name

Question

Hi Community

We have Jira and Confluence being migrated from server to the cloud, each containing one group for our employees. (There are other groups as well...)

These two groups contain more or less the same users but have different group names in Jira and Confluence and don't exist in the cloud prior to migration.

By https://support.atlassian.com/migration/docs/how-groups-and-permissions-are-migrated/ the migration process merges the users of a group which already exists in the cloud which is pretty fine for us because we want to have only one group of our employees in the cloud.

What means "with the same name" exactly? Will the group_name or the lower_group_name be used for this comparison? Or some other field?

What happens if the same user exists in both groups? I assume users having the same name are not created twice. What field is used for the comparison, user_name, lower_user_name, email_address, lower_email_address?

Any help is appreciated.

Regards

This Friederich

Benjamin_tmh9yg · Answer

Hi @mathias.friederich ,

You welcome. I would suggest contacting Atlassian support to get a definitive answer on the DB table fields if one is not found here.

Contact link is below:

https://support.atlassian.com/contact/#/

mathias.friederich · Answer

Hi @Benjamin

Thanks for your answer.

Unfortunately it does not fit my question yet as I want to have two groups with different names on the server being merged to one. And I like know which field in the database is used for the comparison as there are two fields: group_name and lower_group_name.

Regards

This Friederich

Benjamin_tmh9yg · Answer

HI @mathias.friederich ,

In cloud, e-mails are used as the user name. If the users is the same and the e-mail is different, then the cloud will treat it as a different user. Should make sure that all e-mails are unique and all users have e-mails.

User can exist is as many groups as configured. All the groups will be added to the cloud if you choose groups to be migrated.

Basically, if one group is name group1 and the other is name group1, then it will be merge. make sure all groups are unique to prevent this from happening. Also, the cloud does not support nested groups if you are trying to do this as well.

-Ben