I can delete users but I can't deactivate them.

Question

I've read the manual, but there is no option to deactivate a user as per the manual. I can delete them, though.

My main issue is that even though I've removed the users from the app, the users still popup as if they still exist when I attempt to assign a JIRA project or share with them a Confluence page.

Maybe I've done all that is possible at this point, but i would like to be sure the user cannot login and they stop coming up when assigned or inviting users.

Thanks!

Ramiro P · Answer

That shouldn't be a difference... Can you check in the assignable user permission in the project they show in the list? I got to say I did tried some things in my Jira but I can't reproduce this... Maybe doing a reindex?

Brandon Wanamak · Answer

They are members of 0 groups and have 0 roles. I've checked the application list and I see they not counting against the licenses, but I know my boss is going to ask why they are still there when I start training him on how to use it. I also just wanted it cleaned up. They are assigned to issues in the project, if that makes any difference.

Ramiro P · Answer

If they are listed on the assignee field is because they are part of the project. You have to check if they are part of any group who is configured in the project permission. This user shouldn't have the permissions to see the project.