Duplicated accounts for same customers

Question

Hi,

Can someone explain to me why in my JSD portal it appears that I have duplicated accounts for same customers, both should be with one and the same email, but for one the email is visible, for the other one - not. Please see:

Plus when I click to view the profile of the visible email customer, this message appears:

While if I do the same action for the customer with "private email address", I am able to enter the profile and manage accesses?

Have in mind that most of my portal customers appear with "private email address", why?

Thanks,

Sonya

Troy Anderson_htyevj · Answer

Its now almost two years later and this issue still occurs.  Including the broken Profile link:

Benjamin_tmh9yg · Answer

Hi @Sonya Stoyanova ,

There was a similar post in this regards. Perhaps this is the same situation you are running into.

https://community.atlassian.com/t5/Jira-Service-Management/Private-email-address/qaq-p/1577145

-Ben