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Jira automation. Trying to extract only text comments from comments section

Raju Mandapaka

Hi,

We are working on an automation which clone certain issues, as a part of it we want to clone only text comments (not images or attachments).

Can someone help with regex expressions or any any thing, which checks the comments and copies to new field in cloned ticket.

I tried this

{{#issue.comments}}
*Comment by* : {{author.displayName}} at: {{created}}
{{body}}
{{/}}

but even images are also copying, but not in a readable format (refer below image)

pic 4.PNG

Thanks,

Raju

Accepted answers

All comments

Bill Sheboy

Hi @Raju Mandapaka

Would you please post an image of your complete rule for context? That may help the community to offer ideas. Thanks!

Until then, I am guessing that you are:

cloning a trigger issue, and
editing the cloned issue to add comments...
either as a block in one new comment or one-by-one with advanced branching.

To do what you ask, I recommend writing to the audit log (or using the REST API) to look at example comments' contents that you want to clean up. That will show what you need to remove/replace when copying the comments.

Kind regards,
Bill

Raju Mandapaka

@Bill Sheboy

Let me add some context on this, this rule is manually triggered by users, who ever wants to clone the issues.

This Automation will clones Epic & its stories also (along with attachments), Now i would like to copy comments also, when ever i am trying to copy comments it is copying attachments also which is in unreadable format (showing a error as failed to load)

Rule Pics.

Rule-1 --> which clones Epics

Rule -2 --> which clone child user stories.

Code i used for Attachments :

*Attachments links from Original Ticket*

- [ {{filename}} | {{content}} ] - {{size}} Bytes - {{author.displayName}} - {{created.jiraDate}}

Image for attachments.

In similar way i would like to copy all comments from original ticket for which i used below code.

{{#issue.comments}}
*Comment by* : {{author.displayName}} at: {{created}}
{{body}}
{{/}}

But it is copying images also, which i didn't want.

Hope this context is useful.

Thanks,

Raju

Bill Sheboy

Thanks for that information.

Have you confirmed that your "copy" of attachments is duplicating them or is it just pointing to the links from the source issue?

For comments handling as you have asked, again I suggest:

To do what you ask, I recommend writing to the audit log (or using the REST API) to look at example comments' contents that you want to clean up. That will show what you need to remove/replace when copying the comments.

You would use the text functions, such as remove() or replaceAll() to eliminate any embedded images/attachments from comment text.

Please note that your adding of attachments earlier *will* still include those as links; they just would not be with the comment text.

Raju Mandapaka

@Bill Sheboy

Is there any smart value which gives us what type of comment is added (either text type/image type).

Thanks,

Raju

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