What is Difference beetween admins in JIRA?

Question

Hi there,

I can not find the real difference between admins in JIRA cloud version:

- Site admin is always Jira admin? So jira admin is level under Site amin?

- When me (as org. admin give status "trusted" in user management - the person, as a user, immediatelly is Jira admin?

I could not find the article compatible with my issue.

Thanks, Martina

Krista Stellar_es7ldz · Answer

This is an old thread and the above links may no longer be valid and it will depend whether your organization is using the new user management experience (or not).

Per this article the new user management experience has REMOVED the concept of a Site Admin role. There is still a site-admin group, but adding members to that group will grant the Org Admin permissions to the members. In other words an Org Admin is a member of site-admins and vice versa. This also means that only an Org Admin can manage groups and group memberships. A product admin (e.g. Jira Admin for a site) cannot view or manage users or groups.

There is no way using the new user management experience, that I can see, to grant a user the ability to act as a Site Admin for a single instance.

Everything else I have found discussing org admin vs site admin in the community and support posts on Atlassian will tell you there is a distinction, this single article is the only outlier (and in my actual experience managing many orgs, it is accurate):

https://support.atlassian.com/user-management/docs/give-users-admin-permissions/#Improved-user-management-experience

Martina Zibrínová_38d2xp · Answer

Ah, ok, I did not know. Done, Have a nice day

Sebastian Krzewiński · Answer

Hi @Martina Zibrínová

Glad that I helped. Please accept my answer in free time. In future other users will see that this question was closed.