Rule for created field

Question

I set up a rule that runs when a issue is created on a board.

Sends a mail and set the assignee to unassigned.

I then have an if block that checks if the assignee is unassigned and if the issue is older than 1 minute (said 1 min as I was testing it)

But it never enters the if block hence I don't get the comment. Basically I want a new notification if no one was taken the ticket within 1 day.

John Funk · Answer

Hey Sam - Welcome to the Atlassian Community!

The rule is going to fire immediately so I don't think the If statement will ever apply as it will always be less than a minute when the rule runs. What's the purpose of the 1 one minute condition?

Fabian Lim · Answer

Hi Sam,

Welcome to the community.

You need to use a separate rule that runs at a scheduled time. Take a look at this post:  https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Automation-Video-Tutorial-on-how-to-send-customized-emails/ba-p/1861508

You just need to change the jql to pick up the tickets that ar older than 1 day and have not been assigned.