Issue running JQL with conditional smart value

Jeff Clay_mr2jnu

I'm trying to create an automation rule. The rule needs to check if either of two custom fields are empty and proceed if either field has a value.

Currently, my rule looks like this ->

• When: Issue created
• Issue Type equals
  • Employee Onboarding
• And Issue matches JQL
  • {{not(or(issue.IT Services & Software.isEmpty, issue.IT Hardware (multi-select).isEmpty))}}
• Then: Create a new
  • Epic
• Branch
  • For most recently created issue
    • Issue fields condition:
      • contains any of
        • Desk phone
    • Then: Create a new
      • Task

 

 

When I try to run this, I get an error saying:

JQL condition

No subsequent actions were performed since JQL condition did not pass due to error running JQL:

Invalid JQL: true

 

 

How can I properly configure the logic of that JQL? It seems to me that since it returns "true" that the rule should proceed.

 

 

 

Trudy P Claspill

Try using the same JQL syntax that you would use for JQL in the Search screen:

not ("IT Services & Software" is EMPTY or "IT Hardware" is EMPTY)