Hi,
I need to be able to report on when our agents last updated a customer. The last updated counts internal dialogue which can be misleading.
I cannot figure out a way to do this.
Please help!
Unfortunately there isn't a JQL for public versus internal comments. One idea that has been thrown around in the community for a while now is to create a custom date field and update this field using automation. Basically the automation would look like this...
Trigger - issue commented
Condition - comment is public
Condition - comment made by agent
Action - update custom field
There may be some other ideas out there so hopefully others will chime in as well.
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