We have certain users who do not get the Confluence kb article list creating when typing in the summary in a ticket in Service Desk.
Also, if I am click on the KB option in a ticket and want to add an article to the ticket there is a lock next to it so and I can not share as a comment.
What I see in common with this is that the user's account invitation has not been accepted on their end. Would this be a cause for this.
From what I can tell whether they accept an invitation or not they are still using a license so it is not a licensing issue. Correct?
