I have added the resolution field on the screen layout but when i go to issue layout I do not see the field and therefore it is not appearing when viewing the issue.
Hello @Usman Bajwa
Just to verify you are using the "new" Jira issue view or the "old" issue view
If you are using the "old" view you need to go to configure fields and associate the resolution field with the edit screen.
Have you checked filed context? Filed context can specify on which project and issue type filed is visible or hidden.
BR, Olga
Hang on, your screenshots are of the field/screen configuration for the different management styles for projects.
Screens and field-configurations are used by company-managed projects, and field layouts by team-managed projects.
Could you confirm which management type your project is using?
Hi Olga, sorry not sure if this is new or old issue view, below is the screenshot of the issue view:
Also by "field Context" do you mean the setting under "System Default Field Configuration" settings (screenshot below as well)
Thank you for your help.
Project is company-managed projects.
Okay,
Found the problem, it's this new issue view
Basically, you cant set the resolution until the issue is moved to done status.
When the issue is in status done, the field will appear next to status and you will be able to choose the resolution.
Check the comment by the Atlassian team
https://community.atlassian.com/t5/Jira-questions/Resolution-is-not-displayed-with-the-new-issue-view/qaq-p/983154
Ok, then the second screenshot of the team-managed project is irrelevant.
Your problem is that the new issue view tries to stop you making the mistake of putting the resolution on the create or edit screen, by simply supressing it if you do.
There's nothing wrong here, you should see the resolution appear when it is set by you closing the issue (and you'll be able to edit it once it's been set, which is something the old issue view doesn't allow for)
thank you Nic and @Olga Videc really appreciate your help.
Hi Olga, I have a question here, usually when the issue status turns to "done", the "resolution" button appears, but why on my screen, when the issue status is "to do", the resolution button still there, thank you for your reply.
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