How can we Restrict Assignee field based on custom field value ?

Question

Hello All,

For JSM Project, i have one custom filed[Group] single select list.

For example - Group: FB, Insta, Twitter

There are different portal groups with different request types in that present in single project, so when request gets raised from portal i have set that group field value in background to related group it belongs, say if I'm raising Request in Fb Group the custom field value gets set to FB. Now the request gets also assigned automatically to any member in FB Group created with some members. What we are looking for is to restrict further assignment of this request to be only reassigned to FB Group members only and not to other group members.

If ticket is raised for Insta group only the group members in Insta can be the assignee.

Thanks for reading question, please help us with some idea on it.

Regards,

Shubham

Vikrant Singh_q71cna · Answer

Hello @Shubham Burghate,

Here's a workaround until I find a proper solution to that,

* Take away the Assign issues permissions from the logged-in users and leave them to Atlassian-addons-project-access only.
* Create a new single-user picker field, restrict the drop-down to the relevant groups using the filtering functionality. 
* Create an automation rule to update the Assignee field based on the new user picker field. 
* Use the new field to assign the tickets rather default assignee field.

Trust, It resolves your blocker.

Shubham Burghate_ijes9j · Answer

Hi Fazila,

Their are almost 10 Groups and the some agents are common in many groups.

Creation of separate project will not be suite here.

Fazila Ashraf · Answer

Hi @Shubham Burghate

I cant think of a way to restrict assignment as being assignable is a project level permission.

Why dont you handle these 3 groups in 3 different JSM projects as the agents are different? That might simplify everything..