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Trigger stop working after minor tweaks even after rollback previous configuration

Faizan Iftikhar

Dear Members,

Hope you doing good.

Please look into it. Got help from @Vishal Biyani last time

Trigger was working fine before but after minor tweaks it stop working even after revert with previous configurations not working, here is some details:

- Sending email every time when condition meets but now not working and giving error mentioned below

- Create new trigger but issue persist

* Configurations in rule

* Error coming

Thanks in Advance!!

Accepted answers

All comments

Danut M _StonikByte_

There seems to be an invalid JQL.

Try modifying the JQL conditions by replacing: '30*3600' with '108000' and '35*3600' with '126000'.

Danut.

Faizan Iftikhar

Thanks for your reply

same error popping up..

Faizan Iftikhar

Hi @Monique vdB @Roberto Miasack @Darryl Lee Please look into it or forward to concerns that will be great help, kindly

Thanks in Advance!!

Darryl Lee

You're trying to compare two numbers with JQL. It doesn't do that. You want to use the Advanced compare condition:

Screen Shot 2021-10-27 at 11.41.48 PM.png

(Not sure if 30*3600 will work there. If not, use 126000, per @Danut M _StonikByte_

Faizan Iftikhar

Thanks for your reply.

Rule is not triggering in this condition even i tried 30*3600

Darryl Lee

You should use Log action to write the value to the audit log to check the value and see if it is what you expect.

Also try removing the Advanced compare condition to validate that your JQL query is properly matching.

Faizan Iftikhar

would you kindly elaborate Log Action, new here unable to understand. Please guide

Alexey_gudeo1

Does this JQL work fine in the filter tab and returns valid results?
And you can also try to validate the rule, by adding a very simple JQL like 'priority = high' and running a test card with and without that priority.
Maybe global settings were changed? I had this once when after Atlassian update my default time units shifted to minutes and all custom formulas with milliseconds stopped working correctly.

Faizan Iftikhar

Thanks Alexey

I have tried point # 1 & 2 . There is a problem with smart value suddenly no clue...

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