Our company's process for product feature requests is that end users/managers from our business units use a form to submit feature requests/enhancements and then those issues create a Jira ticket in the backlog. Currently, we add the end user/managers as a 'Watcher' on the ticket so they have transparency into the lifecycle of the request.
However, this requires the end user/manager to have a Jira license, which we'd like to not do if there was another way to allow our end users/managers have a visual into these lifecycles.
Does anyone else have a similar product feature request process and do something else to allow end user/manager visual or are there any add-on products for Atlassian that might allow us to do this?
