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Failed to update Resolution for Closed tickets

Terry Zhang

We have a Jira Service Management project which we had some issued before and many Closed tickets have Resolution = Unresolved showing in the queue. To fix that, I created an automation rule to search for all Closed ticket then update the Resolution field to Done. But when I run the rule, I see the following error.

Screen Shot 2021-10-25 at 10.45.30 AM.png

How can I fix this?

Accepted answers

Jack Brickey

Can you share your automation details? I ran into a similar issue where I was setting a field within another action. I broke the field edit out and it worked.

All comments

Jack Brickey

Can you share your automation details? I ran into a similar issue where I was setting a field within another action. I broke the field edit out and it worked.

Terry Zhang

Yes, here it is

Screen Shot 2021-10-25 at 11.16.30 AM.png

Jack Brickey

It looks clean. I wonder if you have closed issues as non-editable. Can you manually update the resolution on a closed issue?

might I ask why you are using automation here? You might be interested in the info in this old post - How-do-I-set-resolutions-on-Closed-issues

Terry Zhang

How do I manually update the resolution on a closed issue? I open the issue but I don't see the resolution field anywhere so I am not sure how I can update it.

I use automation here because I have about 400 closed issues with resolution = resolved and I want to fix them in bulk.

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