How to reset my cloud instance of Jira

Question

How to reset my cloud instance of Jira Service Management and Jira Work Managemant.

I've  imported almost everything I need and but now I have all de reporters for my issues as former user (inactive), in spite off all the user existing and are active.

So I'm trying to start all over again but I can't find anywhere to reset de cloud instance!

Thanks

BIQ HS · Answer

Nop, I don't think this is the problem, the users have de same associations has in de jira server, and if I open a issue I can chose a reporter from de list, (that means they are available).

I thinks it might have been the sequence I imported things to the cloud.

I'm using a hybrid off things, the migration tool to import de users and groups and the jira projects, a backup to import de issues and the service projects, and them I'm using Tempo, só I have to create de accounts by hand.

I manage to get these to work the first time except the association of the accounts in Tempo in the end (the issues have accounts associated).

When I went to redo everything I lost the association between the user and de reporter in the issues.

Is there a way to reset and start again in the cloud? if I can get the users to stay associated to de reporter, I cant try to connect the accouts by hand.

Maybe this will resolve my problem, and I cant make a roadmap to implementation when we make the shift to cloud.

Thanks

Walter Buggenhout · Answer

No problem @BIQ HS, as you can see, your question is still getting noticed 🤗

BIQ HS · Answer

Thanks, I will try that, and sorry for posting in the wrong place.