Jira service management suspended

Question

HI Team,

I could see that our JIRA service management has been suspended from yesterday.
May i know the reason behind the suspension of services?

Thank You!

Alex Koxaras -Relational- · Answer

Hi @ravikiran.nagasetti

Keep in mind that this is the community and not Atlassian's support. Use this link to raise a request about your suspension.

Suvradip Paul · Answer

Hi @ravikiran.nagasetti ,

Thanks for posting and welcome to the community.

I think this earlier Atlassian recommended post on account suspension and resubscription describes details about suspended Jira and Confluence Accounts - https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563.

Please let me know if that helps. Looking forward to hear from you.

Tuncay Senturk _Snapbytes_ · Answer

Generally, it is suspended because of a problem with the billing methods. Can you make sure that everything is OK with your payments?

Otherwise, it is wise to raise a ticket here:  https://support.atlassian.com/contact/