Adjust sender address to our own Customer Care address

Question

Hi team,

Does anyone have an idea if the sender address can be changed to another email address? Then I talk about the sender address in the mails our customers receiving when a ticket is f.i. resolved, or commented.

Now our recipients receive emails from jira@ourdomain.atlassian.net and this is not always desirable. We would prefer our own Customer Care address to be displayed.

Thanks for your guidance!

Best regards,

Will

Will(y) De Vos · Answer

Thanks Jack for your input.

I think there is indeed an open ticket for that request...let's hope it's picked up soon.

Best regards,

Will

Jack Brickey · Answer

You can change the from email for CMP projects by going to Project settings > notifications, click on 
next to the email. You cannot chang for TMP as yet but I believe there is an open suggestion for this.