Jira Service Desk Customer Notifications when Request Created - Email includes "test" in body

Question

Has anyone encountered the additional word "test" included in the email body before or after horizontal line that breaks between your original template?

The emails received when requests get created have my template but also the word test and I can't find out how to remove it.

Alex Koxaras -Relational- · Accepted Answer

Hi @James Olivo and welcome to the community!

I would check Customers' Notification, and the Issue Created template for the word test. You can also paste a screenshot of your email (remove any info you want) in order to understand what kind of notification you are talking about.

Walter Buggenhout · Accepted Answer

Hi @James Olivo,

You can find the templates for customer notifications in a Jira Service Management project when you navigate to Project Settings > Customer Notifications.

You can find the actual mail template at the top of that page under the edit template button:

A second  place where the text may be coming from (though probably less likely), is in the notification message itself for the Request created event. You can enter that message from the lower half of the same page I mentioned earlier, by clicking the Edit link after the Request Created event.

Hope you find your test soon!