notifications stopped

Benjamin Young_441f7c

Myself and a colleague have stopped receiving notifications from our tickets.

when we are tagged in a ticket comment then we seem to get notifications no problem, however, if any changes are made to the tickets e.g status change or comment then there is nothing coming through. 

no changes have been made that we are aware of but they simply have stopped.

please advise. 

thanks

Vero Rivas

Hi @Benjamin Young 

   Look at this posts, maybe can help you

   https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html

   https://community.atlassian.com/t5/Jira-Software-questions/Email-notifications-stopped-working/qaq-p/899662

   https://community.atlassian.com/t5/Jira-Service-Management/Email-notifications-stopped-working/qaq-p/1614345

Cheers