Input field for related Jira Ticket

Question

I am making a form where internal employees can optionally add a related ticket on a different project. I am not able to figure out how to create a custom field, other than text, to achieve this. Ideally the related ticket field can automatically add the input as a linked-issue. Is this possible? I saw some articles about potentially using regex in text fields, but I am not sure if this is the right approach.

Walter Buggenhout · Answer

Hey @Evan Giordanella,

I missed that you were trying to add that functionality on the customer portal. @Katarzyna is right that you can't add the linked issues field on the portal. And maybe there is indeed some added value in using a marketplace app to extend the functionality.

Yet, there will still potentially be a permissions issue. In order to link an issue, the user should have access to the issues he/she should refer to and he also needs link issues permission in both source and target project to create the link. For portal customers, this is very often not the case.

Regex in a text field might indeed help you enforce a certain pattern for the user to follow, but as long as it remains free input, users can always fill out non-existent numbers.

Katarzyna · Answer

This field is not available for customers - only on issue to fill by agents. If you want to have this type of field on the request form, you have to use the app. For example this one: https://marketplace.atlassian.com/apps/1218048/teamworkx-issue-picker-for-jira?hosting=cloud&tab=overview

Evan Giordanella_fgmdeu · Answer

When trying to add Linked Issues to a Request Type in Service Desk I get the following error:
"This field type cannot be shown - you must provide a preset value"

I would like the customer to enter a ticket number if they have one.