How can I convert an accountId back into a user?

Brock Jolet_wkfaaa

I have a convoluted setup where one automation triggers a webhook that in turn triggers a second automation. On the second automation I am thus unable to use {{initiator.displayName}} to display who originally caused the chain of events.

What I was able to do is capture the initiator in the first automation and pass it forward via the webhook as a value called initiator. I can then use {{webhookData.initiator}} to access that accountId on the second automation.

{
"issues": [
"{{issue.key}}"
],
"initiator": "{{initiator}}"
}

 

If I add this value to a user picker, it works fine, but I want to use it in the body of an email.

I tried this:

{{webhookData.initiator.displayName}} has requested approval for {{issue.key}}.

But the result was:

 has requested approval for CM-1.

 

If I don't use displayName, it returns the accountId.

 

Any suggestions for getting a first and last name as text from this variable?

Bill Sheboy

Hi @Brock Jolet 

Since GDPR, I believe you would need to use the accountId value, call the REST API to get user, and then use the response provided display name:

https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-getUser

As an alternative...you could take a chance the accountId is always associated to at least one issue in the project, and then use a JQL query with the ID value (e.g. with a branch or lookup issues), then get display name.

Kind regards,
Bill