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🍂🍻 Apptoberfest Demo: So you like BEER! - AI Insights for Beer Service Management

Ulrich Kuhnhardt [IzymesDev]

Better beer with real-time AI driven analytics and reporting

So you like beer? Perhaps you would like to start a brewing company? Craft the perfect beer and make everyone happy? Watch our Apptoberfest take on next-gen customer satisfaction tracking and reporting and like or comment if you enjoy it.

https://www.youtube.com/watch?v=psl49GNyYms

A 2020 Codegeist winner, AI Insights for Beer Jira Service Management is a next-gen app that introduces innovative and productive approaches to solving common CSAT problems - such as costly post incident surveys, negative bias skew and customer disengagement.

Customer and agent interactions are analysed by AI to detect the underlying sentiment of conversations which are then displayed in real-time, directly within the Jira Service Management Issue panel.

AI natural language processing is utilised to detect customer satisfaction in real time

Try the app for free on the Atlassian Marketplace

Agents and managers can then gain access to a deeper understanding of their team’s CSAT effectiveness, utilising project reports and configurable dashboard gadgets driven by AI customer service analytics.

AI Insights sentiment dashboard for projects

Real-time feedback opens up new opportunities for action. If dissatisfaction is detected as soon as it appears - before conversations are completed - agents can intervene and prevent escalation and the risk of customers leaving dissatisfied.

Customer and agent sentiment tracked within issues

Project admins can set customer satisfaction score thresholds and configure alarms that notify agents and team members if the customer satisfaction score falls below the threshold.

Set customer satisfaction score alarms for projects

We have put together AI Insights - an app on the Atlassian Marketplace that implements some of the key client success features. It works with Jira Service Management out of the box.