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How to add filter to a queue to not show tickets that have been assigned

Oliver Ortiz

I would like tickets that have been assigned to a technician to no longer appear in a queue.

Accepted answers

Oliver Ortiz

I think I got it. I put in assignee = EMPTY AND resolution = EMPTY

All comments

Ravi Sagar _Sparxsys_

Hi @Oliver Ortiz

Add this sub query in your JQL, used in the queues.

assignee is not EMPTY

I hope it helps.

Ravi

Mayur Jadhav_30osel

Hi @Oliver Ortiz

Welcome to the Atlassian Community!!!

As per your description I understand that you want filter which includes issues which is not assigned.

project = x and assignee is EMPTY

You can try with

assignee in (EMPTY)

Oliver Ortiz

That works! What can I add to make sure that only unresolved tickets appear?

Ravi Sagar _Sparxsys_

assignee is not EMPTY and resolution is EMPTY

Oliver Ortiz

What ended up showing were tickets that were assigned and unresolved. Would it be possible to show all unassigned and the assigned tickets do not appear instead?

Oliver Ortiz

I think I got it. I put in assignee = EMPTY AND resolution = EMPTY

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