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Seconds in prettyPrint for date/time field diff - Automation for Jira

Marco Baldelli_9al420

Hi there,

I'm currently using two date/time fields and I created a 3rd field (text field - single line) to display the difference in time between the two dates.

Using the prettyPrint feature from Automation from Jira, I got to the point where I set my diff field with

{{issue.customfield_123.diff(issue.customfield_456).prettyPrint}}

and this works returning something like

3 days, 4 hours and 12 minutes

Point is, I'm trying also to get the seconds since the two dates are set via REST Api / timestamp and I'd like to have also that level of details, e.g.

3 days, 4 hours, 12 minutes and 37 seconds

I've found this https://community.atlassian.com/t5/Jira-Service-Management/now-diff-issue-created-prettyPrint-output-is-in-negative/qaq-p/1363669#M50598 where it looks like seconds get displayed, but cannot seem to add them.

Does anyone have a similar experience?

Accepted answers

Marco Baldelli_9al420

@John Funk @Bill Sheboy just got a feedback from support, apparently this is an outstanding bug that emerged after the transition to the new issue view.

https://jira.atlassian.com/browse/JRACLOUD-76882

Feel free to add a comment / watch the ticket, it would gather interest for its implementation.

Thank you both for your feedback!

All comments

John Funk

Hi Marco,

Not sure that it will make a difference, but you might try this:

{{issue.customfield_123.jqlDateTime.diff(issue.customfield_456.jqlDateTime).prettyPrint}}

Bill Sheboy

Hi @Marco Baldelli

When I just tried a diff().prettyPrint I got...

Field diff test: {{issue.created.diff(issue.updated).prettyPrint}}

Field diff test: 288 days 17 hours 59 minutes 4 seconds

So...I am seeing the seconds and I wonder where the punctuation you are observing comes from.

Kind regards,
Bill

John Funk

Hey Bill - the only think I can think of is because he is using two custom fields. In your example and in the example in the link above, they are both using a system value (created or now).

Bill Sheboy

Thanks, John! I repeated my test with custom date/time fields, including setting one of them to {{now}} immediately before the test. After repeated trials I found that the custom field *never* was set to the seconds value: it always truncated (or perhaps rounded. With a seconds-delta no value is noted.

DevStart=2020-10-29T22:16:00.0+0000; DevDone=2021-09-27T16:35:00.0+0000; Custom Field diff test: 332 days 18 hours 19 minutes

I wonder if this is an API issue, or something else. (I note that with the new issue view, it is no longer possible to set seconds-granularity.)

@Marco Baldelli have you logged the two values you are comparing to ensure they have seconds-granularity and differences?

Marco Baldelli_9al420

Hi Bill - yes, I'm using two date/time custom field and I set them via Rest API (Jira UI does not allow to set seconds)

About the punctuation: I was just writing down an example, it wasn't an actual copy/paste from Jira

Marco Baldelli_9al420

Hi guys - yes, I think this will end up being the root cause.

I'm currently running a PUT on /rest/api/3/issue/{issuekey} with

{
    "fields": {
        "customfield_11947": "2021-09-16T09:11:43.296+0200",
        "customfield_11948": "2021-09-16T09:16:15.456+0200"
    }
}

but when I run a GET (or I print in the description the actual fields values), I get

"customfield_11947": "2021-09-16T09:11:00.000+0200",
"customfield_11948": "2021-09-16T09:16:00.000+0200",

with seconds and milliseconds set to 0

What's the point of having a timestamp field then?

Bill Sheboy

Gotcha, and...Perhaps it's time to chat with your site admin to submit a ticket to support, and confirm if the REST API does/does not support second-granularity, or if this is broken from one of the recent updates: https://support.atlassian.com/contact/#/

Curiously, millisecond and second options are still available for diff() and other date/time functions with advanced edit and automation rules.

When you learn more from the support team, please post back here so the whole community can benefit. Thanks!

Marco Baldelli_9al420

@John Funk @Bill Sheboy just got a feedback from support, apparently this is an outstanding bug that emerged after the transition to the new issue view.

https://jira.atlassian.com/browse/JRACLOUD-76882

Feel free to add a comment / watch the ticket, it would gather interest for its implementation.

Thank you both for your feedback!

Bill Sheboy

Thanks for the follow-up, Marco!

There appear to be several "opportunities" in this area for date/time and the new issue view:

https://jira.atlassian.com/issues/?jql=resolution%20%3D%20Unresolved%20AND%20summary%20~%20%22new%20issue%20view%22%20and%20summary%20~%20%22time%22%20ORDER%20BY%20Key%20DESC

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