Resolution Field shows 'Done' though we closed the story as "Cannot Reproduce" , we would like it to show "Cannot Reproduce" instead.
Hi @Roaa Rasheed
do you want to automatically set this value? Then you will have to edit the transition leading to Done within the workflow. Is that one called "Cannot reproduce"? I bet right now it simply looks like this:
Best, Max
Are you working on a company managed project, or a team managed project?
If you are working on a CMP, this can be easily done if you add a screen on your transition while moving the issue to the Done status. This screen should contain the resolution field and the user should be able to choose any status he/she likes. You could also automate this, without screen, via the issue type's workflow, by adding a post function to set the resolution to "Cannot Reproduce".
On a TMP, you can't set a different resolution than done. You can read also this thread.
Thank you Max.
What if I wanted it to be dynamic according to the options that we have in Resolve Issue screen, as we have more than one option.
like Rejected, Won't Do ..etc
I did that and one step is remaining, which is to automatically copy the resolution form Resolve Issue screen as selected by the user and put it on the story in the resolution field
Hey @Roaa Rasheed , if you let users select the value in the field on a screen during the transition, you don't need to automate anything as the user actually set the field value already. Are you sure you want users to set the field value and automate setting a different value afterward? That doesn't sound recommendable in my opinion.Best, Max
Yes that's true, they select the resolution in the screen (rejected for example) and once the screen is closed, the ticket will Show Done, Done instead of Done, Rejected.
and that what I'm trying to solve.
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