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Web Request Automation

Nawaaz SOHAWON

Hi,

I am setting up an automation using the Web Request action and I keep getting the below error message:

Send web request

Web request was sent, but timed out after 30 seconds on the remote host so the result is unknown (but most likely successful).

Any idea on a possible resolution?

Regards,

Nawaaz

Accepted answers

All comments

Angélica Luz

Hello @Nawaaz SOHAWON,

Thank you for reaching out to Atlassian Community!

Just for a better understanding of the issue, I would like to know more details about the endpoint and the automation rule.

Is the endpoint accessible using other tools like Postman or Curl?

What is the web request URL?

Also, feel free to share a screenshot of the rule with us, just make sure to hide private information.

Kind regards,
Angélica

Nawaaz SOHAWON

Hello @Angélica Luz

Thanks for your response.

The endpoint is accessible through Postman.

I am now getting a 401 error and think it's because of the "Authorization" header.

The web request URL is: https://api-worldcheck.refinitiv.com/v2/cases/screeningRequest and I cannot find the correct format for the "Authorization". Below are the details:

Thanks for your assistance.

Regards,

Nawaaz

Angélica Luz

Thank you for sharing, @Nawaaz SOHAWON.

If you are getting the 401 error, you need to use the Authorization header indeed.

It will be like this one:

Screen Shot 2021-09-24 at 17.47.07.png

To generate that API Token, you need to encode the credentials with base64.

$ echo -n "email@domain.com:api-token" | base64

For more detailed information, please check the article below:

Automation for Jira - Send web request using Jira REST API

Please, take your time to test and let us know how it goes.

Nawaaz SOHAWON

Hi @Angélica Luz ,

Thanks for all your assistance. Much appreciated.

I will try the above and let you know.

However, I've got 2 points concerning the api token generation:

I am send this web request to https://api-worldcheck.refinitiv.com/v2/cases/screeningRequest and not to an atlassian domain. Do this affect the Authorization format? I am asking since the response is sending this for Authorization: "Authorization: WWW-Authenticate: Signature realm="World-Check One API",algorithm="hmac-sha256",headers="(request-target) host date content-type content-length"
The format for this Authorization is "hmac-sha256". Does the "Encode to base64" cater for this?

Thanks again for all your help,

Regards,

Nawaaz

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