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invitation for new employee is not sent

Hi,

The eunjae.lee@antpinion.com can't get the verification mail.

Screen Shot 2021-09-15 at 10.15.51 PM.png

Accepted answers

Hi @ILJUN LEE ,

I saw your other question and just wanted to follow up here as well. The email address listed was on an internal list that prevented our mail service from delivering the invitation correctly, as Gmail had previously told our mail service that there was no mailbox at that address. The error has been cleared on Atlassian's end and additional invitations should go through now.

Cheers,
Daniel | Atlassian Support

All comments

Hi @ILJUN LEE Welcome to the Atlassian Community!

Seems like there was an incident which has affected many customers and it is still being investigated. Refer this link.

Mayur Jadhav_30osel

Welcome to the Atlassian Community!!

Yes exactly many customers are facing same issue like they are not getting emails.

this is been more then 2 weeks.

Do you have any update for this?

Hi @ILJUN LEE ,

I saw your other question and just wanted to follow up here as well. The email address listed was on an internal list that prevented our mail service from delivering the invitation correctly, as Gmail had previously told our mail service that there was no mailbox at that address. The error has been cleared on Atlassian's end and additional invitations should go through now.

Cheers,
Daniel | Atlassian Support

thanks, it works now.

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