Automation - copying smart value to components

Aman_rr9ype

Hi All,

I am building an automation that copies the value of Affected Services to the components field whenever the value of Affected Services is updated. I already have all affected services listed as components.

Using the affected services smart value: {{issue.affectedServices.name}} I am able to successfully copy value of the affected service, only if there is just ONE affected service listed. As soon as I add a second or list two at the same time, nothing gets copied and component is blank. On checking the audit logs, the rule still shows as a SUCCESS.

I have attached screenshot of the rule for reference. I appreciate any help.

Mohamed Adel

Hi @Aman 

 

If you have multiple value , I recommend to use the following : 

- Create advanced branching 

- edit issue using the created smart value