Automation for Jira: Delete issue link in another project

Question

Hi community,

In project A I want to trigger the automation

(Field "User" is changed)

Then check if the "User" was set to "empty"

then I want to take a look at the issues that are linked to the one in project A, which are in project B.

Then I want to go into the ticket of project B and change a field value (hardware returned to IT Admins -> yes) and delete the link between the two issues and write the links in the log.

I can't get it to work, I've tried a bunch of things.

My current state is this, my audit logs recognizes the right issue from project A that I am testing with but does not find the linked issues:

Branch rule / related issues

No related issues could be found.
Any ideas what I could try? Can you help me?Thank you in advance,Solveig

Solveig Petersen_jmurxn · Answer

Thanks so much for your help.

Permissions:

The actor of the automation is "Automation for Jira". Do you know which permission I have to give in the project to ensure that this user is able to act?

The branch rule includes both projects that this rule should act in.

I will test all steps separately and get back to you.

Ivan Lima · Answer

Also, check if the branched rule is restricted to the projects in scope.

Ivan Lima · Answer

I recreated the same scenario, different fields, though I got it working. You actually should be seeing more steps being logged on your Automation audit log. Try isolating the steps by changing things here and there, so you can make sure you're going through each of the steps. Also, I'm assuming the project permissions are aligned with the actions you're trying to achieve. Look at my setup; let me know if you spot the differences besides the fields, which shouldn't matter much.