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How to add e-mail from external formular as comment to existing issue

Brian Zelchau Lykke

I have a issue called MITS-884

Customer is one of my colleagues

We're using Microsoft Forms that generate a e-mail from microsoft@powerapps.com (subject MITS-884 ...) with info than I would like to be linked/included as a comment to the above mentioned issue.

microsoft@powerapps.com is added as a customer

But it generates a new issue each time I try?

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Brian Zelchau Lykke

From the system settings, incoming mail, check the mail handler which creates this ticket, and see if it's setup to create new issues only, or to comment on existing ones as well.

Brian Zelchau Lykke

Handler type currently set to Cloud Email Handler...should it be Create a new issue or add comment to existing issue?

Alex Koxaras -Relational-

Click edit and see the option the first screen of the popup.

Brian Zelchau Lykke

I've done that and as mentioned before, then it's currently set to Cloud Email Handler.

Should it be Create a new issue or add comment to existing issue?

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