How to send an email to the right user when the initiator is a plugin?

Question

Hi, I'm trying to set up this automation:

When a user logs time (Tempo plugin) for an issue and the total time spent is over the Original estimate, they should get an email with personalized content.

I managed to set it all up but am having problems with sending the email to the right person. I can't use {{initiator}} to get the email address of the user because it's the Tempo plugin that triggers the automation.

Is there a way I can use the current user as a smart value? My next idea would be to try to find out the last user who logged time, but I haven't looked into that yet.

Does anyone have a solution for this?

Andrea Kunkel · Answer

Thanks a lot. I tried it but unfortunately, all entries I could find in the JSON data also show the Tempo plugin as the author.

Is there a way to get all Tempo entries (via the REST API maybe)? (I mean all entries, not just the ones from this issue.) The entries must be connected to the related issue so I thought I could maybe go that way.

frother · Answer

Hi @Andrea Kunkel ,

If it is the tempo user that logs the time, then there is no other way to get the initiator. I agree with your approach of trying to look for the last user that logged time.

The best way to see if you can extract that via smart values is to follow this guide:
https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/

Hope that helps,
Scott.