How to create a drop down list to the service Portal based on a set of filtered tickets?

Question

I would like to create an EPIC to capture individual UAT Defect Reports via the service desk portal. As we have multiple projects running there will be multiple 'UAT Epics" so the first field in the form will have to present a filtered list of these UAT Epics to the user and I cannot find a method to do this.

Also the UAT Epic number would need to be automatically linked to the new ticket being raised, not sure if this is possible either.

Fabian Lim · Accepted Answer

Hi @ray.neave

Out of the box this functionality is not available.  One of the plugins we use with our clients is power customfields which allows you to pick issues from a jql with a single select.

Link:https://marketplace.atlassian.com/apps/1210749/power-custom-fields-for-jira?tab=overview&hosting=cloud

Example of customfield: https://confluence.cprime.io/plugins/servlet/mobile?contentId=33500658#content/view/33500669

Once it's selected, you will have to use a postfuntion to link the tickets together.  This is done via scripting with power scripts: https://marketplace.atlassian.com/apps/43318/power-scripts-jira-workflow-automation?tab=overview&hosting=cloud

Anova provides excellent support, so if you have any additional questions feel free to trial the apps and ask them.

Thanks