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Why can’t I move the parent issue to done state?

sb_k37qn7

Hi team,

This is just general question want know, one of my customer is facing this problem if anyone of you got the same problem.

Can please provide me different solution for this question.

Thanks & regards,

Accepted answers

KAGITHALA BABU ANVESH_z1zl10

Hello @sb ,

Welcome to Atlassian Community.

Can you please check the workflow Transition condition towards to "Done" status.

If any condition is applied as above, when some sub-tasks are not in done status. you many unable to transit to "DONE" Status.

Thanks,

Anvesh Kagithala

All comments

KAGITHALA BABU ANVESH_z1zl10

Hello @sb ,

Welcome to Atlassian Community.

Can you please check the workflow Transition condition towards to "Done" status.

If any condition is applied as above, when some sub-tasks are not in done status. you many unable to transit to "DONE" Status.

Thanks,

Anvesh Kagithala

Carlos Garcia Navarro

Hi @sb ,

This other post may help:

https://community.atlassian.com/t5/Jira-Software-questions/JIRA-Workflow-i-can-t-move-my-issues-to-inprogress-or-done/qaq-p/1085676

Do you have any screenshot that can help visualize the workflow?

sb_k37qn7

Hi @Carlos Garcia Navarro ,

i dont have any screenshot for this

sb_k37qn7

Hi @KAGITHALA BABU ANVESH ,

Even if the child issue is done state i am unable to move the parent issue

KAGITHALA BABU ANVESH_z1zl10

Do you have any conditions applied on "done" transition.

Can you please check and update.

sb_k37qn7

i want to clear one thing i am not facing this issue in general for troubleshoot i wanted to know the answers

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