How to Contact the Site Administrators

swilson_vffr0x

I need to contact our Confluence Site Administrators, but I haven't worked here long and I don't know who the admins are.  

Apparently, there's a default Contact Site Administrators page in Confluence, and I read that I should use this link:

http://[Conflunece-URL]/contactadministrators.action

But I get this error:

 

We’ll be back in a flash

We’ve encountered a small problem, but we should have it sorted out soon.

EDIT: We have Cloud, not Server. I don't know if that link is the right one for Cloud.

Daniel Eads

Hi @swilson ,

Due to privacy concerns, I can't simply list your Confluence administrators here on Community. An easy way to contact them is through the in-product contact form however, and as you have Jira in your Atlassian Cloud site, you can easily use the Jira form. That's going to be at this URL:

<yoursite>.atlassian.net/jira/contact-administrator

As for opening a case with Atlassian Support at support.atlassian.com - that does need to be done by a site administrator or authorized technical or billing contact on your site's license. You've taken a screenshot of that particular panel you get when trying to put in a technical support case - but I definitely understand that can be a bit difficult when you don't know who those folks are at your new job.

Let me know if you have some success using the "Contact Jira Administrators" form listed above. Those folks may be the Confluence administrators as well, but if they have a different set of Confluence administrators, I'm confident they'll be able to put you in touch.

Cheers,
Daniel | Atlassian Support