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In automation, how can you differentiate between statuses with the same name?

Oliver Fowler

Hi!

I'm working on an automation workflow.

I am using a project setup I would think is very common, where I have multiple projects with the same column name "Done" on each of their boards.

When creating an automation rule, the statuses are presented without any way of knowing which corresponds to which project.

Example:

I think it shouldn't be hard to simply display the project name in parenthesis instead of these mystery numbers.

At the very least, there should exist documentation as to what those numbers are or how to search for them to see which status relates to which project. I cannot find any way to search for those numbers, nor any label or use for them at all.

Thanks for your help,

Luke

Accepted answers

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Trudy P Claspill

Hello @Oliver Fowler

Welcome to the community.

Are you using Company Managed projects, Team Managed projects, or both?

Are you defining a project-level automation or a global-level automation?

Jack Brickey

It appears that you are dealing with a TMP project or at least the image you presented above illustrates this. One issue with TMP projects is that the statuses are self contained within the project. What that means is Done in TMP project 1 is not the same as Done in TMP project 2. This explains the 10012, 10016, 10023.

Unfortunately I don't play with TMP projects much and as such I'm not certain how to discern which done status applies to a specific TMP project. Hopefully Trudy or someone else happens along here that does. Certainly feel free to search the community for potential answers.

Trudy P Claspill

I only experiment with the TMP projects to try to answer questions. My expertise lies more with the CMP projects.

We have TMP and CMP projects in our environment, many with the Done status. Our TMP projects say that the Done status is shared across multiple workflows, and the Delete button is disabled for deleting that status in our TMP projects. When I try to construct an automation rule, whether at the Project or Global level, I'm only seeing one Done value show up in the picklist. I can't recreate what Luke is seeing.

Bill Sheboy

Hi @Oliver Fowler -- Welcome to the Atlassian Community!

And hello to Trudy and Jack!

Curious symptom...I tried to replicate this issue with CMP and TMP in both standard and free Jira Software instances and was unable to recreate it for a global automation rule. The only deliberate way I can think to do this is to intentionally rename the Done status values in a TMP project's workflow, e.g. Done (12345)

Best regards,
Bill

Jack Brickey

I took another look as well and it is quite perplexing. I tried creating a global rule, TMP project rule and CMP project roll and could not re-create this. Clearly there is something unique in @Oliver Fowler instance.

@Oliver Fowler , it would be greatly appreciated if you could get back to us here and share more information with what you're doing so that we might understand the cause, address it and benefit others that search or have this issue in the future.

Oliver Fowler

Thank you for your response Trudy!

These are statuses from three Team Managed projects all created from the Scrum template, and I'm defining a global rule.

I tried changing the column names in each project to "Completed" instead.

Now, in automation I see the same numbers with new names [Completed (10012), Completed (10016), Completed (10023)].

I am open to try any solution that does not involve exporting, deleting, and importing the projects. Thanks again for your help!

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