automation rule for setting the organization by the reporter domain

Emmanuel F-D

Hi
I’m trying to create a automation rule that automatically assign the organization name by the reporter domain when a customer creates a ticket, but I think my jira automation is missing something.

I want also to put the condition that the domain must be different then my own (ex: test.com), if the domain is different then the automation applied but if is not than the organization stay empty.

I want the organization to be manually asigned when it’s an employee making a ticket.

Thanks

Esther Strom

Hi, @Emmanuel F-D . Your advanced compare condition is the problem here. 

You can use the Does Not Contain option on an Issue Fields condition, rather than Does Not Equal; the condition you're using is attempting to compare exactly the value of two separate fields (i.e. does field A equal field , rather than checking the value of one field to see if it matches a static string.