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Is it possible to have JSM Request tickets to show on an existing project/board ?

Joao Borges_ch4uwn

Hi there,

I am trying to have all my JSM Requests to go to an existing board in Production, which is already linked to another JIRA project called TECHNOLOGY

So, what I had in the past was the following:

JSM Request > "TEMPORARY BOARD" > AUTOMATION RULES ( to clone/create tickets) > PRODUCTION BOARD

Goal:

JSM Request > Production Board

We are trying to eliminate this temporary board + automation rules, it can be more complicated in terms of linking tickets, keeping status in sync and more maintenance.

Do I just have to modify the JQL Board rules for the existing Project ? Also, do I need to update the workflow on JSM project to be the same as the Production board workflow ?

I appreciate any help

Thanks,

Accepted answers

Alex Koxaras -Relational-

Hi @Joao Borges

In my opinion, and from what I've read (and if I understand correctly your need), there is no need to clone the tickets to a new project. You can simply create a new board by creating a new JQL which will hold all the issues you want (jsm tickets, plus technology). Then you can map all available statuses to your board columns. If you find the need to create new columns, then be my guest!

Let me know if all the above is crystal clear.

Alex

All comments

Jack Brickey

You can certainly include JSM issues on your JSW project board if that is your goal. You simply need to edit the underlying board filter to include the desired issues. The question I would have to be able to comment further is how would you identify the specific JSM issues to include on the board such as label status etc.

Alex Koxaras -Relational-

Hi @Joao Borges

Let me know if all the above is crystal clear.

Alex

Joao Borges_ch4uwn

Jack, sorry but did not understand the second part .

Yes, by editing the JQL query I should be able to see all the tickets, but it will also depend on issue status.

Do I need to change the workflow for JSM requests as well ?

Joao Borges_ch4uwn

Alex,

We do not want to create a new board, we want requests from Jira Service Management to go to an existing Production Jira software called Technology.

There is a board there already

Jack Brickey

Sorry for the jumbled post it was resulting from dictation. I have corrected in the point is do you want all JSM issues from the project to appear or just certain ones? If certain ones how are they identified?

You don't need to necessarily change your JSM workflow. However, mixing two completely different workflows on a single board can get a bit messy. It comes down to how the two workflows map to the columns to present a clean solution.

Finally it might be a better solution if you only want a few JSM tickets to appear on the board to simply create linked issues in your jira software project.

Alex Koxaras -Relational-

Then change the existing board filter to include the JSM issues and map the workflow statuses to the existing columns.

Joao Borges_ch4uwn

@Alex Koxaras -Relational- In another words, i would need to modify the workflow under issue type to point to TECHNOLOGY project ? or just map the JSM statuses on the the existing TECHNOLOGY BOARD

Board Settings > Columns> add each status to each column

Thanks for the help

Vijay Byndoor

Question: will this work even if the Jira and JSM are running on different data center instances

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