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Ticket type lacks "resovled date" values

fredrik.froojd

Hi,

I'm configuring a project that handles all system related questions and all is fine except the export can't export any kind of resolved date and or time stamps. right now, I'm trying to do a workaround using the status history entries but it's the long way around...

anyone have any idea how to get JIRA to create these stamps?

Accepted answers

All comments

Guilhem Dupuy

Hi @fredrik.froojd ,

Normally, you should be able to retrieve the "Resolution Date" field which corresponds to the date when the resolution was set in your issue. If no resolution is set, then you should add a post-function setting the resolution in your Workflow.

You could also create an automation rule which copies the current date in a dedicated field during the desired transition of your workflow.

Let me know if it helps,

Guilhem

fredrik.froojd

Do you have an example of using the post-function setting? and or the automation rule. I'm unsure as to what function to use in the different functions

Thanks

Jack Brickey

I’m not sure I understand. when I export a list of resolved issues I have a resolved column with the date. Are you saying that you cannot get the resolution date in your exports?