How to associate a workflow with a queue?

Question

Recently when testing my workflows by creating new issues I have noticed that when I create the issue it does not show up in the right queue. Every time I click the "Create" button and associate an issue type with that ticket, it will show up on the "All Open Tickets" queue but not the specific issue type queue.

If I create a new incident it doesn't show up in the incidents tab. Ive set up all my queues to filter by issue type i.e. "Ticket Category" = "[Issue Type]"

Im not sure if my queue filter or my workflows are the reason for this problem but I want to be able to organize tickets into their specific issue type queues.

Jonathan G. · Answer

Hello,

My original question has poor wording but hopefully you understand what I'm trying to accomplish. When I create new issues and set the issue type to the queue I am trying to send it to it still doesn't work. However, when creating a fresh ticket from the help desk that is the only time the queues actually show the tickets they should be showing.

.

How should I fix this?

-Jonathan

Jonathan G. · Answer

Hello,

My query is already "Ticket Category" = "Incidents"

I just used the example "Ticket Category" = "[Issue Type]" to show that each queues ticket category is equal to a specific issue type.

I still cannot crate an issue from the portal and have it show up in the specific queues, it only works when creating a ticket from the help desk.

What should I do?

-Jonathan

Mikael Sandberg · Answer

You can also use the issue type, in that case the query would look like this:

issuetype = "[System] Incident"