Automatically assign organization to an issue by the reporter association

Mario Dominguez

I would like Jira Service Desk to assign the organization to an issue based on the reporters association to an organization. Ex:

 

User: Javier Pérez

Organization: 1.0 - HQ.marketing (this is the part I would like to make automatic so we don't have to specify it ever single time on each issue)

Issue: Can't open outlook

Thanks in advance,

 

Deniz Tımartaş_8hi33r

Hi,

You can use your groups to manage that if you have them defined there. You could use JQL like "reporter in membersOf('organizationGroupName')" and then set the organization to that one.

And also you can define issues to be automatically shared with the customer's organization.

I know there is a prerequisite here but this is the best solution I have. Hope this helps.

Best Regards,

Deniz.