Alter priority

Question

good afternoon I'm creating a script so when an IM is opened it sets the priority according to the summary, where if the summary contains p2 it creates the Im with Medium priority, but it's only creating with low priority, follow the script

import groovy.json.JsonSlurper;import groovy.json.StreamingJsonBuilder;import com.atlassian.jira.component.ComponentAccessor;import com.atlassian.jira.project.Projectimport java.net.URLimport java.net.URLEncoderimport com.atlassian.jira.issue.label.LabelManager
// veifica se não tem label de OpsgenieLabelManager labelManager = ComponentAccessor.getComponent(LabelManager)def labels = labelManager.getLabels(issue.id).collect{it.getLabel()}def issuetype = issue.getIssueType().name;
def projeto = issue.getProjectObject().getKey()if(projeto == "SDTEST"){        def priorityP2     def priorityP1         if(issue.getSummary().contains("P2")) priorityP2 = "Medium"            if(issue.getSummary().contains("P1")) priorityP1 = "High"}

unknown · Answer

Bom dia Daniel, tudo bem ?

Eu fiz essa automação porem em alguns momentos ela falha não alterando a prioridade por isso pensei em fazer via script

import com.atlassian.jira.component.ComponentAccessor;import com.atlassian.jira.event.type.EventDispatchOption;import com.atlassian.jira.issue.UpdateIssueRequest;import com.atlassian.jira.config.PriorityManager
def issuetype = issue.getIssueType().name;def customFieldManager = ComponentAccessor.getCustomFieldManager()def issueManager = ComponentAccessor.getIssueManager()def userLogged = ComponentAccessor.getJiraAuthenticationContext().loggedInUser

def currentPriority = issue.getPriority().getId() //return the ID of the priority of the issuedef projeto = issue.getProjectObject().getKey()log.info("kEY - " + issue.key)log.info("Prioridade Atual- " + currentPriority)
switch(projeto == "SDTEST" && issuetype == "Incident"){
    case issue.getSummary().contains("P2"):   issue.setPriorityId("7") // 7 é o id da priority Medium    break    case issue.getSummary().contains("P1"):    issue.setPriorityId("10002") // 10002  é o id da priority High    break   } log.info("Nova Prioridade  - " + issue.getPriority().getId())
issueManager.updateIssue(userLogged, issue, EventDispatchOption.DO_NOT_DISPATCH, false);

Daniel Ebers · Answer

Hi @[deleted]

in case the script is not a hard requirement you likely could do this using automation which comes without any additional cost in your plan.

The rule could look like this:

You can learn more about Automation in Jira here:

* Jira Automation - all the resources you need in one page
https://community.atlassian.com/t5/Automation-articles/Jira-Automation-all-the-resources-you-need-in-one-page/ba-p/1388465

Regards,
Daniel

Joseph Chung Yin · Answer

@[deleted]-

Please verify the following items -

1)Ensure that the priority scheme associated with your project has "Medium" as an option.  Is there a default option set against the priority scheme?  I am sure the default option is "Low".

2) Your code seems to be incomplete - It seems you only populated the local variable prorityP1 and priorityP2.  You still need to have calls setting the issue priority field (example - setPriorityId("") ) and update the issue.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.